Work Mode:
Work From Office (WFO)
Interview Process:
Screening
Versant
Operations Manager Round
Versant Criteria:
Minimum score of 58 and above
Location:
Bangalore – BDC 7 & BDC 9
Candidates should be versatile for both locations
Shift Timing:
5:30 PM to 3:30 AM (US shift)
Open to work in any US time zone
Rotational work week (Mon–Fri / Tue–Sat / Wed–Sun)
Mandatory Documents:
All relieving letters from previous organizations
Offer letter (current/latest)
Last 3 months’ payslips and bank statements
PF documents or Form 16 / Form 26 AS
Detailed JD
Overall, Purpose of Job
• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities




• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, Share Point updated with the current process
• Maintain regular and punctual attendance in

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