C R O S S C I P H E R Security Operations Center SOC Engineer — Integration & Presales
Location Remote / Hybrid
Employment Full-time, Shift-based
Experience 2–4 years Department Cybersecurity / Security Operations
Reports To SOC Manager
Travel Up to 25%
Client-Facing Yes — Presales & Integration
Role Summary
We are seeking a technically strong and client-oriented SOC Engineer to own the end-to-end onboarding of recent clients onto our SOC platform, support presales technical engagements, and ensure the successful deployment and operation of XDR agents across diverse client environments. You will serve as a key bridge between our sales team and the technical operations team — translating client needs into working security solutions while troubleshooting issues across Windows and Linux environments.
Client Integration Responsibilities :-
Onboarding & Platform Integration
• Lead the technical onboarding of new clients onto the SOC platform — from scoping and discovery through to full go-live
• Configure data source integrations including syslog forwarding,
API connectors, firewall log ingestion, and cloud log pipelines
• Deploy, configure, and validate XDR agents across client Windows and Linux endpoints
• Create client-specific SIEM rules, dashboards, and alert policies tailored to their environment
• Coordinate with client IT teams to ensure network access, firewall exceptions, and proxy settings are correctly configured
• Conduct onboarding handover sessions and produce integration documentation for both client and internal SOC teams.
XDR Agent Troubleshooting
•Diagnose and resolve XDR agent installation failures, connectivity issues, and performance problems on Windows and Linux systems
• Analyze agent logs, Windows Event Viewer entries, and Linux system journals (journalctl / syslog) to identify root causes
• Troubleshoot common Windows issues: Group Policy conflicts, service failures, registry misconfigurations, and AV exclusion errors.