Job Title: MSD 365 CRM Back Office Architect
Experience:
10+ Years
Location:
Remote (EST Time Zone)
Compensation:
Market Standards
Role Overview
We are seeking a highly experienced
MSD 365 CRM Back Office Architect
to lead end-to-end architecture design and implementation of enterprise-grade CRM ecosystems. The ideal candidate will have deep expertise in
Microsoft Dynamics 365 CRM architecture , large-scale distributed systems, and integration of multi-channel enterprise platforms.
This role demands strong architectural ownership across
CRM, integration layers, cloud infrastructure, and high-availability systems
supporting mission-critical enterprise operations.
Key Responsibilities
Design and architect scalable
Microsoft Dynamics 365 CRM
solutions for enterprise environments
Lead
end-to-end CRM architecture , including back-office systems and integration layers
Define
multi-tenant architecture strategies
for large enterprise deployments
Design robust
API architecture
for seamless system interoperability
Architect
Omnichannel and CTI integrations
for unified customer experience
Ensure
High Availability (HA)
and
Disaster Recovery (DR)
compliance across systems
Design cloud-native solutions on
Azure and/or AWS
platforms
Collaborate with stakeholders to define
solution roadmap and technical strategy
Guide development teams on
best practices, governance, and architecture standards
Drive integration with enterprise systems like ERP, billing, and external platforms
Ensure compliance with
ITIL processes and enterprise architecture frameworks
Required Skills & Expertise
Robust hands-on experience in
Microsoft Dynamics 365 CRM Architecture
Expertise in
Solution Architecture & Enterprise CRM Design
Strong knowledge of
Multi-Tenant Distributed Systems
Experience with
API Management, REST/SOAP services, Microservices architecture
Deep understanding of
Omnichannel systems & CTI integration
Experience with