Description:

This is a full time NOCC Engineer role. The NOCC Engineer will be responsible for monitoring and maintaining network systems, identifying and troubleshooting issues. You would be working closely with the Incident Management, IT teams and 3rd party service providers to ensure the availability of all systems & applications to our internal users & external members.

Roles and Responsibilities:

Monitor Global Network infrastructure & services ensuring optimal performance
Act as first responders helping to organize and control incident response & troubleshoot issues
Monitor all the Consoles and Immediate response to alerts generated from the monitoring tools, indulge in investigation
Timely update, escalation and resolution of network tickets
Perform daily Health Check for Network, ensuring Network Uptime and service availability as per SLA
Liaison with different Internal and External stakeholder including customers, vendor, carrier/circuit providers etc.
Implementation of standard network changes




Collaborate with Lead and Specialists for implementation of Migration/Upgrade Activities.
Engage in Commission and Decommission Network equipment, services and circuits
Document the SOPs, KBAs, RCAs, network diagrams.
CCNA / Equivalent certification is mandatory (within 6 months of Joining, if not certified already)

Desired Skills:

Routing & Switching (TCP/IP, Routing protocols like OSPF & BGP, IP addressing, DDI protocols)
Understanding on Cisco & Arista Routers and Switches, for gather diagnostics and do initial troubleshooting
Understanding on Wireless Standards & Security features, for gather diagnostics and do initial troubleshooting
Ability to do basic DNS troubleshooting
Basic Understanding of Monitoring Tools like Solar Winds/Splunk etc.
Basic Understanding on GCP Cloud.
Basic Understanding of polling methods like SNMP/ICMP/WMI/Agents etc.
Understanding of IT Infrastructure to be able to effectively escalate issues to the right team/individual
Ability t

📌 Network Operations Engineer Iii (Bengaluru)
🏢 CME Group
📍 Bengaluru