Job Title: Senior Network Engineer (L2) | Juniper | Cisco | Wireless Troubleshooting | CCNP
Location: Hyderabad
Employment Type: Full-Time
Shift: 24x7 Rotational Shifts (including night shifts, weekends, and on-call support as per business requirements)
About the Role
The Level 2 Network Engineering team is responsible for ensuring the availability, performance, and security of enterprise network infrastructure supporting a global client environment across 450+ locations. As a member of the team, you will have a direct impact on network operations, troubleshooting, infrastructure enhancements, and service reliability.
The ideal candidate will have strong experience in Routing & Switching, Wireless Troubleshooting, and hands-on exposure to Juniper and Cisco technologies. This role requires direct interaction with international clients, making excellent communication and customer-facing skills essential.
Key Responsibilities
Develop and support network architecture for a multi-tenant enterprise environment.
Manage the lifecycle of network solutions from design through implementation and operational support.
Build scalable, reliable, secure, and productive networking solutions.
Manage and maintain multi-vendor, multi-protocol datacenter and enterprise networks.
Monitor network performance and proactively identify optimization opportunities.
Troubleshoot and resolve complex network-related incidents.
Support and maintain routing, switching, wireless, and security infrastructure.
Participate in a regular on-call rotation and support critical production environments.
Provide technical guidance to internal teams and clients.
Manage multiple incidents and service requests while meeting SLAs.
Collaborate with project teams on network implementation and migration activities.
Create and maintain technical documentation, procedures, and knowledge articles.
Work effectively across multiple tools and platforms to ensure timely issue resolution.
Communicate directly with global cus