We are seeking a talented individual to join our Insurance Operations team at MMA (Marsh Mc Lennan Agency), a Marsh business. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office.
Deputy Manager – Insurance Operations
This role provides strong exposure to complex and varied insurance processing, with clear scope to deepen overall insurance knowledge and strengthen client management skills. As part of onboarding, the current colleague will receive business insights, detailed process and system training, and clarity on roles, responsibilities, and stakeholder expectations to enable success; the expected ramp-up is to understand the role well within 30 days, become competent and comfortable with processes/systems by 60 days, and independently manage work processing with limited support by 90 days.
We will count on you to:
- Process and Client Management:
- Our team is new but growing at fast pace with a vast diversity in the experience that each colleagues has i.e.



campus and professionals from either insurance sector or different industry – ensure these colleagues understand the Organizations culture and services which are integral part of Insurance broking lifecycle
- Be an integral part of the team, play a key role in building and transitioning functional capability to the service centre, address any knowledge related queries, cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings provided
- Ensure adherence to monthly tests to evaluate colleagues a regular intervals
- Identify best practices that are followed across the industry and tailor them as per our needs
- Supports the senior leaders in the development of core content and execution strategy for process efficiencies and strategic outcomes.
- Develop and identify problem areas in process and develop preventive measures
- Determines best method and channel to address various training

📌 Deputy Manager (Gurugram)
🏢 Marsh
📍 Gurugram