Skill Set: Deskside Support Technician Level 2

Language: English & Hindi

Location: Hyderabad, India

Contract: B2 B/Freelance

Days per week: 5 days per week

Key Responsibilities:

1) Desktop, laptop, and peripheral basic troubleshooting (Windows, mac OS, Linux OS, printers, mobile phones etc.)

2) Provisioning and deprovisioning of corporate devices (laptops, phones)

3) Replace broken devices with temporary devices in accordance with Ericsson's processes

4) Provide technical guidance to end users for day-to-day IT issues within the office workplace

5) Coordinate with L2 teams when troubleshooting (examples L2 end user computing team, EMM).

Office IT Infrastructure Support

1) Perform on office infra basic troubleshooting, installation, or maintenance for EIT services (printing, connectivity, platform, voice)

2) Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited Out of band, FW, NAC, DNS, Secnet

3)



Network connectivity basic troubleshooting (example Wi-Fi, LAN)

4) On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signage.

5) Basic tasks for PABXs where applicable in coordination with L2 teams

6) Print equipment receipt, install, and test the printer.

7) AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support.

8) Workplace monitor deployment, testing, and logistics handling

9) Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions.

10) Onsite assistance during scheduled maintenance or escalations (as coordinated by Client)

11) Coordinate with vendors or local service providers for repairs and equipment replacements as needed.

12) Maintain accurate records of incidents and r

📌 Help Desk Support Technician (Mumbai)
🏢 Sharp Brains Solutions
📍 Mumbai