Hiring: EUC / Desktop Support Engineer (L1) | Onsite | Mumbai, India | Full-Time B2 B Freelance Contract

Location: Mumbai, India (Onsite)

Employment Type: Full time | Freelance / B2 B Contract

Rate: USD 500/Month

Working Hours: Monday–Friday | 8:00 AM – 4:00 PM

We are currently hiring an EUC / Desktop Support Engineer for an onsite enterprise support role in Mumbai. This opportunity is ideal for professionals with hands-on experience in desktop support, end-user computing, deskside troubleshooting, and enterprise IT environments.

Key Responsibilities:

• Provide onsite desktop/deskside support for hardware, software, and network-related issues

• Perform IMAC (Install, Move, Add, Change) and break/fix activities

• Manage device lifecycle activities including imaging, deployment, configuration, patching, and upgrades

• Support Windows 10/11 environments and basic mac OS troubleshooting

• Troubleshoot Microsoft Office 365, Outlook, VPN, printers, scanners, and peripheral devices

• Work with SCCM, Microsoft Intune, and Service Now for device management and ticket handling





• Handle Active Directory user administration and password management

• Deliver VIP support and ensure timely issue resolution

• Maintain endpoint security compliance and patch management

• Follow ITIL processes for incident, service request, and problem management

• Provide remote or on-call support when critical issues arise outside business hours

Required Skills & Experience:

• 3–5 years of experience in Desktop Support, EUC Support, Deskside Support, or IT Support roles

• Strong knowledge of Windows 10/11 administration and troubleshooting

• Experience with SCCM, Microsoft Intune, and Service Now

• Hands-on experience with Active Directory and basic networking concepts

• Strong troubleshooting, communication, and customer support skills

• Experience supporting enterprise or corporate IT environments

• Ability to work independently in an onsite support environment

• Willingn

📌 End User Support Specialist (Mumbai)
🏢 Sharp Brains Solutions
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