Role Summary:

We are looking for a motivated Technical Support Executive to provide operational and application support for business-critical systems, including payment processing and fraud management platforms. The role involves incident handling, troubleshooting, ticket management, and customer communication, with responsibilities aligned to L1 and L2 support levels based on experience

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Key Responsibilitie
s: Act as a point of contact for technical incidents and service reque sts Manage tickets end-to-end, ensuring SLA adherence and proper documentat ion Perform application and transaction-level troubleshoot ing Monitor payment and fraud systems and identify anomal ies Handle production incidents, root cause analysis, and resolution upda tes Use SQL for data validation and issue investigat ion Collaborate with Engineering, Product, Network,



and Infrastructure te ams Identify opportunities for automation and AI-driven improveme nts Communicate clearly with customers and stakehold ers
Skill Requireme
nts: Troubleshooting and Application Su pport Incident Management and Ticket Life cycle Network Fundame ntals SQL / Database Know ledge Payment System Knowledge (P ay ON)Fraud System Knowledge (Red Sh ield)Automation and Basic AI Con cepts Solid Communication S kills
Experience and Qualific
ation: Bachelor's degree in IT, Computer Science, or relate d field L1/L2: 2–5 years of experience handling production in cidents Experience in payments or fraud systems pr eferred Willingness to work in a 24x7 support envi ronment

📌 Technical Support Executive (Chennai)
🏢 Galent
📍 Chennai