w We are seeking an investigative and technically proficient IAM Support Engineer with 2+ years of dedicated hands-on experience troubleshooting identity frameworks and device management systems. In this role, you will be the core technical driver handling complex escalations surrounding User Lifecycle Management, Single Sign-On (SSO) federations, secure network access, and endpoint compliance
. The ideal candidate does not just close tickets—they dig deep into system logs and reports to identify the underlying root cause of complex technical failures, utilizing automation (Power Shell/Bash) to prevent repetitive issues
.
Key Responsibiliti
es Advanced Troubleshooting & Root Cause Analysis: Take ownership of tier-2 escalations from ticketing platforms. Analyze complex system reports, event logs, and authentication payloads to locate the exact root cause of intermittent access or device failure s. Identity & Access Management (IAM): Manage end-to-end User Lifecycle Management (Joiner-Mover-Leaver pipelines).
Administer day-to-day operations across Active Directory (AD) and cloud identity directorie s. Access Control Enforcement: Configure and maintain strict Attribute-Based Access Control (ABAC) models and Role-Based Access Control frameworks. Maintain secure administrative boundaries using Privileged Access Management (PAM) guideline s. SSO & Conditional Access Remediation: Act as the primary point of contact for troubleshooting failed SSO logins (SAML, OIDC), broken app federations, and misconfigured Conditional Access Policies blocking legitimate user traffi c. Network & Endpoint Security: Configure, monitor, and troubleshoot user connection and radius failures over Jump Cloud Cloud RADIU S. UEM & Compliance Engineering: Administer Scalefusion UEM along with its Veltar security suite. Troubleshoot device enrollment failures, profile deployments, and monitor on-device compliance policies (Secure Web Gateway confi
📌 Support Engineer (Mumbai)
🏢 Shivaji University
📍 Mumbai
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