Company Description Silicon Practice India is a digital healthcare technology provider focused on transforming clinical operations across India. Building on over 18 years of innovation in the UK, the company delivers intuitive, secure, and scalable digital solutions for general practitioners, hospitals, clinics, dental practices, and other care settings. Its mission is to empower healthcare providers with tools that enhance efficiency, improve patient engagement, and support sustainable growth. Core offerings include a mobile-first patient engagement platform, primary care solutions with integrated messaging and video consultations, and a foundation platform inspired by NHS standards with advanced accessibility and modular design. These solutions help healthcare organizations streamline workflows, improve care delivery, and achieve measurable customer success. Role Description This is a full-time, in office Customer Success Executive role based in Chennai. The Customer Success Executive will serve as a primary point of contact for healthcare clients, guiding them through onboarding,



implementation, and ongoing use of Silicon Practice India's digital platforms. The role involves understanding client requirements, configuring solutions where appropriate, coordinating with internal technical and product teams, and ensuring timely resolution of support requests. Day-to-day tasks include managing client accounts, monitoring product usage and adoption, gathering feedback, and proactively identifying opportunities to improve customer satisfaction and retention. The Customer Success Executive will also contribute to training sessions, documentation, and best-practice sharing to help clients realize maximum value from the company's solutions. Qualifications
Strong customer-facing capabilities, with proven skills in Customer Support and Customer Satisfaction to build trust and deliver a positive client experience. Experience in Customer Retention and Account Management, with th

📌 Customer Success Executive (Chennai)
🏢 Silicon Practice India
📍 Chennai