India (Remote) | Full-Time | Managed Service | IT Services & Managed Support
Placed by Hotsourced – connecting top Indian talent with world-class global companies
Our client is a growing technology services organization providing managed IT support solutions to businesses operating in modern cloud-first environments. They help organizations maintain secure, reliable, and efficient digital workplaces through best-in-class support, collaboration, and endpoint management services
They are seeking an experience d IT Support Specialist to join their remote managed services team. This role is ideal for a customer-focused IT qualified who enjoys troubleshooting technical issues, administering cloud productivity platforms, and delivering exceptional end-user support. The successful candidate will work independently, manage customer interactions directly, and play a key role in ensuring a seamless user experience across Google Workspace and Microsoft 365 environments
Company Description




Our client delivers managed IT services and support solutions to organizations operating across cloud-based environments. Their focus is on providing reliable, scalable, and secure technology support while maintaining exceptional service standards and customer satisfaction.
Operating within a structured managed services framework, the team emphasizes continuous improvement, accountability, and service excellence while empowering employees to take ownership of customer outcomes.
About The Role
We are looking for a highly motivated IT Support Specialist with strong experience supporting Microsoft 365 and Google Workspace environments. The role combines Level 1 and Level 2 technical support, identity and access management, collaboration platform administration, and mobile device management. You will work directly with customers via email, Slack, and ticketing systems, independently managing incidents and service requests while maintaining agreed service levels.
This is an excellent opportunit

📌 It Support Specialist (Malappuram)
🏢 hotsourced
📍 Malappuram