Now Via is seeking an experienced Service Now Administrator to perform day-to-day operations/tasks/activities of IT Service Management processes using the Service Now platform. The ideal candidate will have 5-8 years of relevant experience and a strong background in ITIL, process improvement, and Service Now Administration.

Location: Chennai

Experience: 5-8 Years

Key Responsibilities

• Administer and maintain the Service Now platform, with a focus on IT Service Management (ITSM) modules such as Incident, Problem, Change, Request, and Knowledge Management.

• Configure and optimize Service Now workflows, business rules, UI policies, and notifications to meet business requirements.

• Design, develop, and maintain reports and dashboards within Service Now to support operational, management, and compliance needs.

• Monitor platform performance and ensure high availability, reliability, and data integrity.

• Collaborate with stakeholders to gather requirements, troubleshoot issues, and implement enhancements.

• Perform regular platform upgrades and patching,



ensuring compatibility and security.

• Manage user roles, groups, and permissions to maintain proper access controls.

• Document configurations, processes, and procedures for ongoing support and knowledge sharing.

• Support integration of Service Now with other enterprise systems as needed.

• Provide end-user training and support on ITSM modules, reporting, and dashboard features.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 5–8 years of experience as a Service Now Administrator, with proven expertise in ITSM modules.

• Robust experience in creating and managing Service Now reports and dashboards.

• Proficiency in Service Now configuration, including workflows, business rules, UI policies, and notifications.

• Solid understanding of ITIL processes and ITSM best practices.

• Experience with user and access management in Servi

📌 Servicenow Administrator (Chennai)
🏢 NowVia
📍 Chennai