Urgent Hiring for - Customer Relations Manager
About Quickeee
Quickeee is a fast-growing Mumbai-based startup transforming the fast fashion space with 60-minute delivery and an Al-powered styling experience. We are building a premium, technology-first platform that combines speed, personalization, and design excellence.
What You'll Do
Manage and respond to customer inquiries
across email and direct messages (Instagram, Whats App, or platform DMs) in a timely, professional manner.
Maintain and update CRM records - track conversations, tag leads, and keep customer data clean and organized.
Follow up with customers post-purchase or post-interaction to
ensure satisfaction and build brand loyalty.
Identify patterns in customer feedback and share insights with the team to improve products and messaging.
Help draft and send outreach emails or DM campaigns to engage our existing customer base.
Need to know fresh chats/ Fresh works
What We're Looking For
2–3 years of experience in CRM/customer relationship management with a strong understanding of customer interactions and engagement.
• Excellent written communication skills — able to adapt your tone effectively across formal emails, customer conversations, and casual messages.
• Highly organized and detail-oriented — comfortable managing multiple conversations, follow-ups, and priorities simultaneously.
• Empathetic and customer-focused mindset — you genuinely care about creating positive experiences for the people you interact with.
• Familiarity with CRM tools (such as Freshchat, Freshworks, or similar platforms) is a plus, but not mandatory.
• Reliable and consistent approach — we value ownership, commitment, and a willingness to learn.
What you’ll get
• Work Mode: In office
• Experience: Hands-on exposure to CRM operations and customer support processes
• Mentorship: Opportunity to work closely with the core team and gain practical insights
• Growth Opportunity: Potential for a full-time role based on performance and cont