We're looking for a highly skilled skilled to join our team and support mission-critical telephony and contact center operations

Role: SIP, Network & Genesys Dialer Support Specialist

Experience: 8–10+ Years

Location: Bangalore

Notice period - Immediate to 15 days only

Key Responsibilities

Advanced SIP protocol analysis and troubleshooting

Administration and optimization of Genesys Cloud CX / Genesys Engage Outbound Dialer

Management and troubleshooting of Session Border Controllers (SBCs)

MPLS, Qo S, SIP/RTP transport, and network diagnostics

Firewall, NAT, and ACL configuration for SIP communications

Campaign management, pacing optimization, DNC compliance, CPA/AMD troubleshooting

Root Cause Analysis using packet capture tools such as Wireshark

Required Technical Expertise

SIP, RTP, Vo IP signaling, and troubleshooting

Genesys Cloud CX or Genesys Engage Outbound Dialer administration

Session Border Controllers (SBCs) and SIP security

Audio Codes Media Pack/Mediant gateways

MPLS, Qo S (DSCP/Co S), TCP/IP, Routing & Switching

Firewall configuration, NAT traversal, and SIP security

SQL/database queries for reporting and dialer verification

📌 Sip,network & Genesys Dialer Support Specialist (Bengaluru Urban)
🏢 KGISL
📍 Bengaluru Urban