Cloud Nuro is a Saa S Management and IT intelligence platform helping organizations optimize Saa S usage, reduce software spend, improve visibility, and strengthen governance across up-to-date cloud environments. We work with forward-thinking IT leaders, CIOs, and enterprises to bring operational efficiency and intelligence into their Saa S ecosystems.
Role Overview
We are looking for a proactive and customer-focused Service Delivery Manager to oversee the operational lifecycle of the Cloud Nuro platform after it is sold to clients. Acting as the primary link between the client and Cloud Nuro, this role ensures seamless service transition from implementation into live operations, ongoing technical support, and that all service level agreements (SLAs) are successfully met. The SDM will manage a diverse, global portfolio of enterprise customers spanning multiple time zones, requiring flexibility, proactive communication, and around-the-clock service awareness.
The ideal candidate should have experience in Saa S operations, IT service management,
customer success, and stakeholder management, with the ability to bridge technical teams and business outcomes.
Key Responsibilities
Service Delivery & Operations
Manage end-to-end service delivery of the Cloud Nuro platform for enterprise customers across multiple time zones, ensuring consistent service quality and responsiveness. Manage service transition – the smooth handover of the product from the sales or implementation phase into live production – ensuring continuity, documentation, and client readiness. Track and enforce adherence to contractual SLAs, KPIs, service uptime commitments, and compliance requirements across all customer accounts. Serve as the client advocate during system outages and incidents, driving root cause analysis and coordinating with engineering teams to prevent recurrence. Hold regular business reviews with customers across different time zones to report on servi
📌 Service Delivery Manager (Gurugram)
🏢 CloudNuro
📍 Gurugram
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