Company Description

Namdhari Consultancy Service (NCS) is a premier digital marketing agency specializing in providing comprehensive online marketing solutions to businesses of all sizes. NCS offers cutting-edge strategies to help clients enhance their digital presence, increase brand visibility, and drive targeted traffic. Committed to leveraging the latest technologies and trends, NCS adopts a data-driven approach to deliver customized strategies tailored to each client's goals. Guided by a mission to maximize ROI and foster trustworthy relationships, NCS is dedicated to empowering businesses to thrive in the digital landscape.

ROLE OVERVIEW

As Account Manager at NCS, you will be the single point of contact for all client accounts. You will own the relationship, drive the communication, and coordinate internally to ensure delivery happens — without the founder needing to be in the loop for day-to-day tasks. We expect you to be productive from day one, handle clients independently, and proactively flag issues before they escalate.

KEY RESPONSIBILITIES





Client Communication & Relationship Management
Own all day-to-day client communication — calls, Whats App, and email Conduct weekly/bi-weekly client check-in calls and share structured updates Send Weekly Activity Reports (WARs) with results, observations, and next steps Handle client queries, pushback, and concerns independently Build long-term client relationships that drive retention and reduce churn Internal Coordination & Delivery Oversight
Coordinate with SEO, paid media, web dev, and design teams to ensure on-time delivery Track campaign timelines, approvals, and deliverables across all active accounts Flag bottlenecks proactively to both the internal team and the client Maintain accurate client records, briefs, and communication logs Reporting & Performance Review
Compile and present campaign performance data clearly and in context for clients Work with the execution team to explain results — not just share

📌 Customer Success Manager (Punjab)
🏢 Namdhari Consultancy Service
📍 Punjab