Role Title: General Manager

Location: Hyderabad

Reporting To: Chief Operating Officer

Position Overview

The General Manager (GM) will lead all facets of operations at The Quorum Hyderabad, ensuring exceptional service delivery, financial performance, and a culture of excellence. As the unit head, the GM is accountable for the member experience, commercial performance, operational execution, and team leadership. The role requires strategic thinking, a strong sense of ownership, and the ability to translate the organization's vision into on-ground action.

Key Responsibilities

1. People Leadership & Culture

• Lead and mentor Heads of Departments (HODs) and build a high-performing, service-driven team.

• Instil The Quorum's culture, values, and service ethos across all functions.

• Conduct regular team briefings and leadership check-ins.

• Oversee performance management processes, appraisals, and succession planning.

• Promote a respectful, inclusive, and safety-compliant work setting.

2. Operational Excellence





• Oversee and ensure smooth daily functioning across all departments:

o F& B Service and Operations

o Front Office

o Housekeeping & Security

o Private Hire/Banqueting & Event Execution

o F& B Stores, Technology, Licensing & Liaison

• Ensure SOP adherence across all departments through regular audits and quality checks.

• Monitor hygiene, safety, maintenance, and member satisfaction standards.

• Maintain coordination between unit-level operations and corporate support functions (HR, Finance, Membership, Marketing, Programming, Kitchen).

• Ensure effective execution of programming calendars, member experiences, and community initiatives that strengthen engagement and drive repeat visits.

• Monitor and improve member satisfaction scores, feedback trends, service recovery metrics, and Net Promoter Score (NPS).

• Ensure seamless coordination and operational alignment across all Hyderabad business verticals and experiences.

3. Financial Per

📌 General Manager (Hyderabad)
🏢 Q COLLECTIVE
📍 Hyderabad