About the Company:
Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting , which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.
About the Role & Team
Urban Company’s India business is divided into three large verticals with several core categories within these verticals. Each category has an independent user offering and supply pool and is led by a business head.
● Beauty vertical
o Salon for women: Skin-care services
o Salon for women: Hair, nails and make-up
o Men’s grooming
o Spa therapy for men and women
o Treatments
● Home vertical
o AC and appliance repair
o Cleaning and Pest control
o Electricians, Plumbers and Carpenters
o Painting
● Products business (Largely B2 B sales)
o Beauty & spa products: Both OEM and private labels
o Home solutions store
o Cleaning products
● Native
o Smart Locks and RO
What You’ll Do:
The most common question asked is, 'what does a typical day in the life of an SCM look like?' To answer that in brevity, no two days will be the same for you in this role:
● Scale the category volumes and revenues across your geographies, while ensuring superlative customer and partner experience at scale.
● In addition to maintaining operational excellence for your set of cities on a daily basis, you will also be expected to take charge of key central growth tracks for the category over time:
○ Sustainable and profitable growth
○ Building customer and partner love at scale
○ Leading a team from the front and empowering them to win based on UC's values
● Collabo
📌 Senior Category Manager (Delhi)
🏢 Urban
📍 Delhi