Company: Soulflower
Location: Mumbai
Department: Supply Chain / Operations
Role Objective
To manage day-to-day logistics operations across D2 C, e-commerce, quick commerce, retail, and institutional channels, ensuring timely dispatches, cost control, delivery performance, and smooth coordination between warehouse, courier partners, marketplaces, and internal teams.
Key Responsibilities
1. Dispatch & Order Fulfilment
Ensure timely processing, packing, dispatch, and handover of orders.
Monitor daily order flow across Shopify, marketplaces, quick commerce, retail, and B2 B channels.
Coordinate with warehouse and packing teams to avoid dispatch delays.
Track pending, breached, and priority orders daily.
2. Courier & Delivery Management
Manage courier partners for pickup, delivery, COD, RTO, NDR, and reverse logistics.
Monitor delivery TAT, pickup performance, RTO percentage, and failed deliveries.
Resolve delivery escalations with courier partners and internal customer service teams.
Maintain courier-wise performance reports.
3. Cost & Reconciliation Control
Track freight costs,



COD charges, RTO costs, weight discrepancies, and courier billing.
Verify courier invoices and highlight incorrect charges.
Work towards reducing logistics cost per order.
Maintain proper reconciliation of courier claims, damages, shortages, and lost shipments.
4. Inventory & Stock Movement
Coordinate stock transfers between warehouse, marketplaces, retail stores, and quick commerce dark stores.
Ensure correct documentation for stock movement, delivery challans, invoices, and E-way bills where required.
Track inward, outward, returns, and damaged stock movement.
5. MIS & Reporting
Prepare daily, weekly, and monthly logistics reports.
Track KPIs such as dispatch TAT, delivery TAT, RTO %, NDR %, courier cost, pending orders, and returns.
Share exception reports with transparent action points.
6. Process Improvement
Identify gaps in logistics operations and improve SOPs.
Support automation of logistics t

📌 Supply Chain Manager (Mumbai)
🏢 Soulflower Co
📍 Mumbai