Chennai, Tamil NaduNoida, Uttar Pradesh
Job Summary

R&D; Technology Support Engineer –

Seeking a for highly skilled R&D; Regulatory Affairs Technology Support Engineer responsible for implementing, supporting, and maintaining technology solutions that enable Pharmaceutical Research & Development (R&D;), Regulatory Affairs, and related business functions. The role partners closely with business stakeholders, IT managers, architects, application support teams, and Corporate IT organizations to deliver secure, scalable, compliant, and innovative solutions that accelerate regulatory submissions and support critical R&D; processes. Please check following responsibilities and let us know if you have anyone fit for this role available in India / Nearshore willing to support during US business hours.

Key Responsibilities

Key Responsibilities

Application & Platform Support

Install, configure, test, deploy, and maintain enterprise applications, APIs, and integrations supporting R&D; and Regulatory Affairs business processes.
Support integrations across R&D; platforms, regulatory systems, data platforms, external SaaS applications, and cloud-based solutions.
Perform software installation, upgrades, and maintenance on Windows and Linux servers as well as end-user devices.
Monitor application performance and ensure platform stability, availability, and reliability.

Infrastructure & Operations

Administer and support Windows and Linux server environments.
Manage software configurations, deployments, and system updates.
Provide support for Citrix and Remote Desktop Services (RDS) environments.




Troubleshoot complex production issues related to operating systems, networking, security, and application infrastructure.

Compliance & Quality

Ensure all technology solutions adhere to GxP, data privacy, cybersecurity, quality, and regulatory compliance requirements.
Support validation, testing, and audit readiness activities.
Participate in risk assessments and implement remediation actions where required.

Documentation & Process Management

Develop and maintain technical documentation, installation guides, operational procedures, architecture diagrams, and system test scripts.
Create and maintain standard operating procedures (SOPs) and knowledge articles.
Contribute to continuous improvement initiatives and operational excellence programs.

Cross-Functional Collaboration

Collaborate with Product Managers, Technical Product Owners, Architects, Project Managers, Quality, Security, Compliance, and Corporate IT teams to deliver business value.
Engage with stakeholders to understand business requirements and translate them into sustainable technology solutions.
Support project implementations, system upgrades, and technology transformation initiatives.
Skill Requirements

Required Qualifications





Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
Hands-on experience with Windows and Linux server administration, software installation, and configuration.
Experience supporting Citrix and Remote Desktop Services (RDS) environments.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication skills.

Preferred Technical Skills

Experience with cloud platforms such as AWS and Microsoft Azure .
Knowledge of microservices architecture and modern integration patterns.
Experience with Microsoft Entra ID (Azure AD) , Single Sign-On (SSO), and Active Directory administration.
Proficiency in REST APIs and enterprise integration technologies.
Experience with databases, data modeling, and data integration solutions.
Familiarity with Jira, qTest, and other application lifecycle management tools.

Desired Competencies

Strong customer and stakeholder management skills.
Ability to work effectively in a regulated pharmaceutical workplace.
Continuous learning mindset with a focus on innovation and process improvement.
Ability to manage multiple priorities in a fast-paced environment.
Strong collaboration skills with cross-functional and global teams.

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📌 Senior Development Lead - Advanced RPA (Chennai)
🏢 HCLTech
📍 Chennai