Job Description – Branch Administrator (Hospital)

Position: Branch Administrator
Department: Administration
Location: As Assigned
Reports To: Regional Manager / Operations Head

Job Summary

The Branch Administrator is responsible for overseeing the day-to-day administrative and operational activities of the hospital. The role ensures smooth branch operations, regulatory compliance, staff coordination, facility management, and high standards of patient service.

Key ResponsibilitiesBranch Operations

- Manage the overall administrative operations of the hospital branch.
- Coordinate with Doctors, Nursing, Front Office, Pharmacy, Laboratory, Billing, and Housekeeping teams.
- Ensure smooth patient flow and productive service delivery.
- Monitor branch performance and implement operational improvements.

Staff Management

- Supervise administrative and support staff.
- Monitor attendance, shifts, leave records, and discipline.
- Coordinate with HR for recruitment, onboarding, and employee documentation.
- Conduct regular staff meetings and ensure policy compliance.

Facility & Asset Management

- Ensure cleanliness, maintenance, safety, and security of the hospital.
- Monitor AMC schedules, equipment maintenance, and vendor services.
- Manage inventory of administrative and non-medical supplies.

Compliance & Documentation

- Ensure compliance with hospital policies, statutory requirements, and regulatory guidelines.
- Maintain licenses, records, registers,



and branch documentation.
- Prepare and submit daily, weekly, and monthly operational reports to Head Office.

Patient Experience

- Ensure excellent patient service and timely resolution of complaints.
- Maintain front office standards and patient satisfaction.
- Coordinate with departments to improve service quality.

Financial & Administrative Support

- Monitor petty cash, branch expenses, and vendor payments.
- Support billing, collections, and revenue-related activities.
- Ensure proper documentation and record maintenance.

Qualifications

- Bachelor's Degree in Hospital Administration, Business Administration, or any related field.
- MBA/MHA/BHA preferred.

Experience

- 2–5 years of experience in hospital administration or healthcare operations.
- Experience in multispecialty, IVF, or fertility hospitals is an added advantage.

Required Skills

- Hospital Operations Management
- Team Leadership & Staff Coordination
- Patient Relationship Management
- Regulatory & Statutory Compliance
- Vendor & Facility Management
- MS Office and Hospital Management Software
- Excellent Communication & Problem-Solving Skills

Key Competencies

- Leadership
- Decision Making
- Time Management
- Organizational Skills
- Customer Service Orientation
- Attention to Detail
- Ability to work under pressure

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Branch Admin (Chidambaram)
🏢 Iswarya Health
📍 Chidambaram