The Order Management ensures seamless end-to-end order fulfilment by coordinating with internal teams and logistics partners to achieve On-Time Delivery (OTD). This role, part of the supply chain function, focuses on ensuring a positive customer delivery experience through proactive problem-solving and continuous process improvement.

Key Responsibilities:

- Order Processing: Process new orders as per SOPs, resolve procurement issues, and escalate as required.
- Delivery Management: Track in-transit orders, handle last-mile delivery issues, manage exceptions, and coordinate returns.
- Compliance & Reporting: Ensure adherence to logistics and trade regulations, manage DG and restricted items, and generate performance reports.
- Continuous Improvement: Identify process gaps, update SOPs,



and maintain strong relationships with 3PL and business partners.

Key Skills & Competencies:

- Strong problem-solving and analytical ability.
- Effective communication and collaboration across teams.
- Must have hands-on experience in logistics & Excel (including data organization & formulas).

Job Type: Full time

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Application Question(s):

- Kindly share your current CTC & notice period.
- How many years of end-to-end order management experience do you have?

Work Location: In person

📌 Order Management Specialist (Vikhroli)
🏢 Desertcart
📍 Vikhroli