Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

We are looking to recruit a Specialist - Project/Programme to join the Gallagher Retail Change Operation Team.

The Specialist will play a key role in supporting demand management, portfolio governance, and change delivery activities across the Retail business. The role is responsible for managing the intake, triage, prioritisation, and tracking of change requests, ensuring work is aligned with business priorities, available capacity, and divisional objectives. The successful candidate will support governance processes by coordinating the Retail Change Forum, preparing governance documentation and management reporting, maintaining visibility of change demand, and providing stakeholders with accurate insights on progress, risks, issues, dependencies, and outcomes.

Working closely with Divisional Business Leaders, the Head of Change, Project Managers, and functional stakeholders across the division, the role will provide governance, oversight, and coordination across operational teams, business functions, and change initiatives. The position will support a broad range of business and operational activities, including system implementations, business change, integrations, and continuous improvement initiatives.

The role reports to the Head of Change and Portfolio Manager and works collaboratively with project teams and stakeholders across multiple locations. The successful candidate will be comfortable working independently, managing

competing priorities, coordinating governance activities, escalating risks and issues where appropriate, and supporting informed decision-making through timely and accurate reporting.

A keen eye for detail, strong organisational skills, and the ability to maintain accurate documentation and reporting are essential. The role requires experience or knowledge of project, programme, change, demand, risk, business analysis, or portfolio management, together with proficiency in Microsoft Office applications. Strong PowerPoint skills are particularly important for developing presentations, dashboards, and management reports. Knowledge of Power BI, MS Visio, and project management tools would be advantageous.

This position offers an excellent opportunity for professional growth and development within portfolio governance, demand management, project management, business analysis, and business change while working with a diverse range of stakeholders across the organisation.

How you'll make an impact

Responsibilities:

Primary Responsibilities of the Project/Program Management Specialist:

- Understand the objectives, scope, priorities, and dependencies across portfolios, programmes, projects, and change initiatives.
- Receive, review, and triage new business requests by assessing business impact, complexity, risks, dependencies, and resource requirements.
- Classify requests as projects, small changes, business-as-usual (BAU) activities, or operational work.
- Coordinate triage discussions and governance forums, ensuring decisions, actions, and outcomes are documented and communicated to stakeholders.
- Maintain and manage the change demand pipeline, providing visibility of requests, priorities, resource capacity, and progress.
- Support demand management processes to improve governance, prioritisation,



and decision-making across the portfolio.
- Support project and programme governance activities, including project setup, status tracking, data maintenance, and adherence to governance standards.
- Track and monitor key milestones, deliverables, dependencies, risks, issues, and actions, providing regular progress updates and ensuring timely closure.
- Maintain RAID logs and report on risks, assumptions, issues, dependencies, business impacts, and outstanding actions.
- Prepare and maintain portfolio, programme, project, and change governance reports for stakeholders.
- Support programme and portfolio-level budget monitoring, cost tracking, and reporting activities.
- Assist Programme Managers with resource planning, milestone tracking, risk management, and delivery reporting.
- Capture meeting minutes, key decisions, action items, and owners, and follow up on outstanding actions and deliverables.
- Create, update, and maintain programme documentation, plans, timelines, governance records, and expenditure tracking.
- Maintain the lessons learned repository and support post-implementation reviews to identify improvements and best practices.
- Develop, review, and maintain Standard Operating Procedures (SOPs) for project, programme, and business processes.

Business Analysis Activities

- Understand business requirements within the Insurance domain and document project requirements.
- Perform business analysis and impact analysis activities for projects and change initiatives.
- Create, update, and maintain business and project documentation.
- Work with business stakeholders and project teams to elicit, analyse, validate, prioritise, and categorise requirements using a variety of techniques and methodologies.
- Facilitate stakeholder workshops and requirement-gathering sessions to achieve alignment and consensus on business needs.
- Analyse and document As-Is and To-Be processes, data flows, business rules, and system interactions to support change initiatives.
- Collaborate with development, testing, and project teams to ensure requirements are translated into effective solutions and support User Acceptance Testing (UAT) activities.
- Assess the impact of business, process, system, and regulatory changes, identifying associated risks, dependencies, and opportunities.

Management Reporting

- Prepare executive-level project status reports and presentations to inform stakeholders of project progress and key updates.
- Create and maintain executive reporting packs, dashboards, and governance materials.
- Maintain the Consolidated Change Request Tracker, ensuring requests, priorities, statuses, dependencies, decisions, and outcomes are accurately recorded and kept up to date.
- Review project status, progress, milestones, risks, issues, and dependencies with Project Managers and project teams.
- Gather, analyse, and interpret project and portfolio data to identify trends, risks, issues, and opportunities for improvement.

Compliance:

- Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance, and Gallagher’s shared values, in particular, putting clients at the heart of our business.
- Comply with the AJG Qualified Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly.

Leading Self

- Leading Self - Focuses on how we lead ourselves and react to situations.




- Integrity and Trust - Focuses on doing the right thing and taking personal responsibility.

Leading Others and Relationships

- Builds Relationships and Networks - Focuses on building diverse networks and accepting difference.
- Collaborates - Focuses on sharing, supporting and being inclusive to achieve mutually beneficial outcomes.
- Communicates and Influences - Focuses on explicit communication, influencing and negotiating.

Leading Results

- Client Excellence - Focuses on understanding and meeting the needs of internal and external clients for now and the future of a long-term relationship.
- Analysis - Focuses on conducting analysis in order to provide requirements and solutions to meet business needs.
- Drive for Results - Focuses on performance and removing obstacles to achieve results.

Skills and Competencies

- Knowledge of process and program management: Understanding of program management methodologies and processes to effectively support program activities.
- Strong Written and Verbal Communication: Ability to clearly convey information and ideas to team members, stakeholders, and clients.
- Presentation Skills: Proficiency in creating and delivering presentations to communicate program status and updates.
- Analytical / Business and Process Analysis: Capability to analyse business processes and data to support decision-making and program planning.
- Problem Solving: Strong ability to identify issues and develop effective solutions to overcome challenges.
- Adaptable and Flexible: Willingness to adjust to changing requirements and environments.
- Attention to Detail: Meticulous approach to managing documentation and tasks to ensure accuracy and completeness.
- Organizational and Time Management: Skills in prioritizing tasks and managing time effectively to meet deadlines.
- Interpersonal Skills: Ability to work collaboratively with diverse teams and build solid relationships with stakeholders.

Technical Proficiency: Familiarity with project management software and tools (e.g., Microsoft Project, PlanView, or Smartsheet).

About you

Qualifications:

- Any Graduate or Postgraduate

Licenses/Certificates

- Any Project Management Certification such as, Prince 2 Practioner, APM, PMP and Agile Certifications

Technical Knowledge:

- Knowledge of financial services industry useful
- Desire to learn and understand tools and applications
- Competent with Power BI advantageous

Essential:

- 6-8 years work experience in Project/Programme Management
- Good organisational and planning skills
- Strong attention to detail
- Ability to work in a complex environment and adapt to shifting priorities
- Adept at setting own work schedule and monitoring and reporting progress against goals
- Should have execellent communication in spoken and written English
- Good presentation skills
- Competent in Microsoft Tools Office Suite – Advanced Word, Excel & PowerPoint skills.

Desirable:

- Project Management Tools such as, Microsoft Project, PlanView, or Smartsheet

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A cooperative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

📌 Specialist-Project/Program Management (Pune)
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