14-07-2026

Job_287

Chennai, Tamil Nadu, India

Job Description

04 What You'll Own

- Build and own deep, trusted relationships with key client accounts

- Drive product adoption and ensure customers realise measurable value from LeadSquared

- Be the primary point of contact — the face of LeadSquared for your accounts

- Conduct regular business reviews and success planning sessions with senior stakeholders

- Act as the voice of the customer internally — collaborate with product, sales, and delivery teams

- Proactively identify risks and implement strategies to maintain high retention

- Track and improve CSAT, NPS, adoption, and engagement metrics across your portfolio

05 Must Have

- Experience in a client-facing role — customer success, account management, or similar

- Strong stakeholder management skills — comfortable engaging CXOs and decision-makers

- Solid understanding of CS metrics: CSAT, NPS, adoption, retention, and health scoring

- Excellent communication and problem-solving skills — transparent, confident,



and consultative

- Ability to manage multiple accounts simultaneously without dropping the ball

- Experience working in a fast-paced, cross-functional environment

Good to Have

- Familiarity with CRM or customer success platforms — Salesforce, Gainsight, Zoho

- Prior experience in SaaS or technology-driven organisations

07 Why LeadSquared

- One of the fastest-growing SaaS CRM companies — 2,000+ customers, global footprint

- Real ownership — your work directly impacts customer outcomes and company revenue

- A culture built on empathy, recognition, and genuine investment in people

- 750+ teammates across India, US, Middle East and India

Job Snapshot

Updated Date

14-07-2026

Job ID

Job_287

Sub-Division

CSM India Financial Services

Location

Chennai, Tamil Nadu, India

Experience

5 - 10 Years

Employee Type

Full Time

📌 Assistant Manager - Customer Success (Chennai)
🏢 LeadSquared
📍 Chennai