Description :

Looking for smart and driven candidates who will be responsible to help resolve our customers' technical issues by acting as the liaison between them and our internal teams.

Language : Proficiency in English and Hindi.

Skills/Requirements :

- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Knowledge using Windows/Linux/Mac OS environments
- Valuable understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Ability to provide step-by-step technical help, both written and verbal
- Language proficiency in English and Hindi
- Proficiency in Marathi language is a plus
- Logical thinker and ability to deal with difficult stakeholders
- Good interpersonal and Customer care skills
- Excellent problem-solving and communication skills

Responsibilities :

- Serve as the first point of contact for customers seeking technical assistance over the phone or email or in person.
- Collaborating with the team to effectively document business processes
- Assist in providing holistic solutions that address the challenges faced by the customer
- Assist the stakeholders to define user acceptance tests for new or improved business processes and IT systems.
- Checking and analysing derived requirements that meet the customers’ requests




- Take part in meetings with stakeholders and assist in presenting issues and solutions both verbally and in writing
- Tech savvy with working knowledge of office automation products, databases (RDBMS preferred) and IT related terms.
- Good understanding of computer systems, mobile devices and other tech products.
- An in-depth understanding of the software and equipment used by the customers/ organization.
- Taking ownership of customer issues reported and seeing problems through to resolution
- Ask customers targeted questions to quickly understand the root of the problem
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Track reported issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain good relationships with internal team and client-side stakeholders
- Ensuring that the appropriate documents, manuals, etc., are up to date and readily available.

Posted On :

Aug 12, 2026

Last date of Submission :

Sep 30, 2026

📌 Support Engineer (India)
🏢 Kran Consulting
📍 India