Back Office Executive cum Duty Officer – Job Responsibilities

- Daily Operations
- Supervise the overall day-to-day operations of the cinema during the assigned shift.
- Ensure all screens, lobby, ticketing counters, F&B; outlets and common areas are operational and maintained properly.
- Conduct regular rounds and identify operational issues.
- Ensure smooth opening and closing procedures.
- Customer Service
- Handle customer complaints and service-related issues.
- Support front-office staff during peak hours.
- Handle difficult or problematic customers professionally.
- Coordinate with Security and Operations teams during customer incidents.
- Ensure proper implementation of cinema policies and safety procedures.
- Back Office & MIS
- Prepare and maintain daily Box Office, Admissions, Occupancy and SPH reports.
- Verify screen-wise and show-wise sales data.
- Prepare daily closing reports and submit them to management.
- Maintain records of complimentary tickets, cancellations, refunds, discounts and vouchers.
- Monitor sales performance against targets.
- Ensure proper handover of collections as per company procedure.
- Show & Screen Monitoring
- Monitor show timings and ensure shows start on time.
- Coordinate with projection/technical teams regarding show-related issues.
- Monitor screen occupancy and operational readiness.
- Handle show cancellations, delays and emergency situations in coordination with management.
- F&B; & Inventory




- Monitor F&B; operations during the shift.
- Check stock availability and report shortages.
- Monitor wastage and stock discrepancies.
- Assist with daily/monthly stock verification.
- Staff Supervision
- Monitor attendance, grooming and discipline of staff.
- Ensure employees report for duty on time.
- Allocate staff according to operational requirements.
- Monitor staff performance during the shift.
- Report absenteeism, misconduct or operational negligence to management/HR.

7.Shift Handover

- Prepare a proper shift handover report.
- Communicate pending issues to the next Duty Officer.
- Record incidents, maintenance issues, customer complaints and financial discrepancies.
- Ensure all important operational information is communicated before leaving the shift.

Required Skills

- Good knowledge of MS Excel and MIS reporting
- Good communication and customer-handling skills
- Basic knowledge of cash reconciliation
- Ability to supervise staff
- Problem-solving and decision-making skills
- Good knowledge of cinema/multiplex operations
- Ability to work in shifts, including weekends and holidays
- Good coordination with Operations, Security, F&B;, Housekeeping and Accounts teams
- Ability to handle emergency and difficult customer situations calmly

Pay: ₹22,000.00 - ₹28,000.00 per month

Advantages:

- Food provided
- Provident Fund

Work Location: In person

📌 BACK OFFICE EXECUTIVE CUM DUTY OFFICER (India)
🏢 KG Cinemas
📍 India