Global Customer Support: Interact with international NRI members calls to resolve queries, assist with profile creation, and troubleshoot account issues.
Relationship Management: Build trust and rapport with global members and their families, ensuring a smooth and empathetic matchmaking journey.
Product Guidance: Educate users on premium features, privacy settings, and communication tools to maximize their success on the platform.
Service Excellence: Maintain a high level of customer satisfaction (CSAT) by delivering accurate, prompt, and high-quality resolutions.
Feedback Loop: Act as the voice of the customer by sharing global user feedback and technical issues with the product and engineering teams.
Preferred candidate profile:
Mandatory: Good verbal and written communication skills in English.
Languages Preferred: Marathi,Gujarati, Punjabi, Tamil, Telugu, Kannada, Bengali, Malyalam
Experience: 6 months to 1 years of experience in customer service, international, domestic,semi-voice/voice processes, or relationship management.
Empathy & Patience: Exceptional listening skills and an innate ability to handle sensitive family-oriented conversations with maturity.
Please Note and apply accordingly:
Candidates should have documents with the recent company/last 1 company
Preferred candidates from Central Line
Need Immediate Joiners Only!!!
Pay: ₹10,525.81 - ₹34,543.24 per month
Perks:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
📌 International Customer Service Advisor (India)
🏢 RMH Services
📍 India
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