Job Title

Personal Banker Authorizer

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Function and Role Type

Branch Operations & Sales, Individual Contributor

Version No

2.0

Job Purpose

Ensure error-free operations and adherence to bank processes. Deliver superior customer service and achieve branch profitability through cross-selling and customer engagement.

Key Responsibilities

Sales & Process Implementation

Maintain daily sales reports and monitor calling activities.

Acquire quality savings and current accounts.

Promote credit cards, third-party products, and fixed deposits.

Retain customers and manage sales resource performance.

Audit & Compliance

Ensure compliance with hygiene parameters and branch upkeep.

Handle escalations and customer complaints.

Control attrition and monitor large account movements.

Managing Classic Portfolio

Group customers with family members for portfolio growth.

Achieve profitability and enhance customer group values.

Mentor and guide Personal Bankers on responsibilities.

Customer Services

Manage lobby and queues for smooth operations.

Resolve complaints within TAT and improve communication.

Promote direct banking channels and ensure account opening within TAT.

Operations

Act as vault custodian and ensure process checks.

Authorize account openings and monitor documentation.

Ensure branch batch closure and timely locker operations.

Marketing Activities

Ensure branch merchandising aligns with guidelines.

Adhere to 5-S norms for workstations.

Staff Management

Train staff on products, processes, and sales techniques.





Monitor productivity and provide guidance for improvement.

Send staff for regular classroom training.

Education:

Graduate; Postgraduate preferred.

Certifications:

AMFI, IRDA, NCFM (optional).

Key Competencies

Banking product knowledge, sales and influencing skills, team management, communication, awareness of banking regulations.

Major Stakeholders

Customers, Branch Banking Team, Operations, NR Product Team, Insurance CAM, Mutual Fund Houses, HSL Personnel.

Skills

Refer to the Job Description

About HDFC Bank

HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch

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📌 RBB-PB Authoriser (Hyderabad)
🏢 HDFC Bank
📍 Hyderabad