Customer Relationship Manager – Plastic Moulding Industry

Location: Andheri East, Mumbai
Experience: 5–6 Years (Mandatory)
Industry: Plastic Moulding / Plastic Manufacturing (Mandatory)
Salary: ₹30,000 – ₹40,000 per month

Job Summary

We are looking for an experienced Customer Relationship Manager with strong experience in the Plastic Moulding / Plastic Manufacturing Industry. The candidate will be responsible for managing key customer relationships, understanding customer requirements, coordinating with internal teams, and ensuring high customer satisfaction and retention.

Key Responsibilities

- Manage and maintain strong relationships with existing customers.
- Handle customer requirements, queries, complaints, and escalations professionally.
- Understand customer requirements and coordinate with Production, Sales, Dispatch, Quality, and other departments.
- Follow up on customer orders, production status, dispatches, and deliveries.
- Ensure timely communication and resolution of customer issues.
- Maintain regular communication with key customers and identify opportunities to strengthen business relationships.
- Coordinate with internal teams to ensure customer commitments and delivery timelines are met.
- Collect and communicate customer feedback to management.
- Maintain customer records, order details, follow-up reports, and relevant documentation.
- Support customer retention and build long-term business relationships.
- Prepare regular MIS/reports related to customer orders, complaints, and follow-ups.

Requirements

- 5–6 years of relevant experience is mandatory.




- Plastic Moulding / Plastic Manufacturing Industry experience is mandatory.
- Robust experience in customer relationship management and client handling.
- Excellent communication and interpersonal skills.
- Experience coordinating with Production, Sales, Quality, Dispatch, and other departments.
- Strong follow-up and problem-solving abilities.
- Good working knowledge of MS Excel and MS Office.
- Ability to handle multiple customers and priorities effectively.
- Customer-focused and proactive approach.

Salary & Location

Salary: ₹30,000 – ₹40,000 per month
Location: Andheri East, Mumbai
Experience: 5–6 Years
Industry: Plastic Moulding / Plastic Manufacturing – Mandatory

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

- Commuter assistance
- Food provided
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Andheri East, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- How many years of experience do you have in Customer Relationship Management / Client Handling?
- Do you have years of experience specifically in the Plastic Moulding / Plastic Manufacturing Industry?
- Please mention the name(s) of the Plastic Moulding / Plastic Manufacturing companies you have worked with and your total experience in this industry.

Experience:

- Customer relationship management: 5 years (Required)

Location:

- Andheri East, Mumbai, Maharashtra (Required)

Work Location: In person

📌 Customer Relationship Manager (Andheri East)
🏢 INDIAN MANPOWER SERVICES
📍 Andheri East