Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Citrix Admin & Support
Position: SSE/LA
Experience: 8 to 10 years
Category: Software Development/ Engineering
Shift: EST Time zone
Main location: Bangalore
Position ID: J0826-0818
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 8 years of relevant experience.

Job Summary
We are seeking an experienced Senior Citrix Administrator support enterprise Citrix environments. The ideal candidate will possess strong expertise in Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler (ADC), Windows Server administration, and enterprise virtualization technologies. The role requires troubleshooting complex issues, driving infrastructure improvements, and ensuring high availability, performance, and security of the Citrix platform.
Key Responsibilities

. Administer and support Citrix Virtual Apps and Desktops (CVAD) environments.
. Manage and maintain Citrix Cloud, Delivery Controllers, StoreFront, Director, and Citrix Workspace.
. Configure, manage, and troubleshoot Citrix ADC (NetScaler), including Load Balancing, Gateway, and SSL certificates.
. Perform installation, configuration, upgrades, patching, and migration of Citrix infrastructure.
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Monitor system performance and proactively address capacity and performance issues.
. Troubleshoot complex user, application, profile, and connectivity issues.
. Manage FSLogix, Citrix Profile Management, and user profile solutions.
. Support virtualization platforms such as VMware vSphere and Microsoft Hyper V.
. Implement disaster recovery and business continuity procedures for Citrix environments.
. Collaborate with application, server, network, and security teams to ensure seamless service delivery.
. Develop and maintain technical documentation, SOPs, architecture diagrams, and knowledge articles.
. Participate in incident, problem, and change management processes following ITIL practices.
. Mentor junior administrators and provide technical leadership for Citrix related projects.

Required Skills & Experience

. 8+ years of experience in Citrix administration and support.
. Strong experience with: Citrix Virtual Apps and Desktops (CVAD) Citrix Cloud Citrix ADC (NetScaler) StoreFront Delivery Controllers Citrix Director Citrix Workspace Workplace Management (WEM)
. Expertise in Windows Server 2016/2019/2022 administration.
. Experience with VMware vSphere, ESXi, and Virtual Desktop Infrastructure (VDI).
. Strong understanding of Active Directory, DNS, DHCP, GPOs, and PowerShell scripting.
. Experience managing SSL certificates, MFA, and security hardening.
. Knowledge of FSLogix, Azure Virtual Desktop (AVD), and Microsoft Entra ID is highly desirable.
. Strong troubleshooting and root cause analysis skills.
. Excellent communication and stakeholder management skills.

Preferred Certifications

. Citrix Certified Professional (CCP V)
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Citrix Certified Expert (CCE V)
. Microsoft Azure Administrator (AZ 104)
. VMware VCP
. ITIL Foundation Certification

Key Competencies

. Technical Leadership
. Problem Solving & RCA
. Customer Focus
. Team Collaboration
. Automation & Process Improvement
. Change & Release Management

Nice to Have:

. Experience with Azure Cloud and Azure Virtual Desktop (AVD).
. Knowledge of Infrastructure as Code and automation tools.
. Experience supporting large scale enterprise environments with 5,000+ users.

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 Citrix Administration & Support (India)
🏢 CGI
📍 India