JOB DESCRIPTION

Customer Support Executive – Work From Home

Position

Customer Support Executive – Inbound Customer Support

Work Mode

Work From Home (Remote)

Shift

US-Based Night Shift

Salary

₹18,000 – ₹22,000 per month

Job Overview

We are looking for customer-focused and English-speaking professionals to join our Customer Support Team. The selected candidates will handle customer interactions through voice calls, email and chat, understand customer concerns, provide accurate information and deliver a professional customer experience.

The role requires good communication skills, discipline, technical readiness and the ability to work independently from home during US-based night shifts.

Key Responsibilities

Handle inbound customer calls professionally.

Respond to customer queries through email and chat.

Understand customer concerns and provide appropriate solutions.

Follow prescribed processes, scripts and quality standards.

Maintain accurate customer and interaction records.

Handle difficult or dissatisfied customers professionally.

Escalate issues to the appropriate team when required.

Meet assigned productivity, quality and attendance targets.

Maintain customer confidentiality and data security.

Attend required training, meetings and certification programs.

Follow all company and client process guidelines.

Eligibility

Minimum 12th Pass / Graduate, depending on the process.

Good spoken and written English communication skills.

Good listening and comprehension skills.

Customer-service mindset and professional attitude.

Comfortable working US-based night shifts.

Previous BPO/customer-service experience is an advantage.

Healthcare or health-insurance experience is preferred for applicable healthcare processes.





Freshers with good communication skills may also be considered.

Work From Home Requirements

Candidates must have:

Suitable laptop/desktop.

Intel i5 10th Generation or newer or AMD Ryzen 5 processor.

Minimum 12 GB RAM.

SSD storage.

Gigabit Ethernet capability.

Cat5e or Cat6 Ethernet cable.

Minimum 50 Mbps download speed.

Minimum 20 Mbps upload speed.

Less than 50 ms latency.

Less than 0.5% packet loss.

Dual monitors where required by the process.

USB wired headset with a noise-canceling microphone.

Webcam when required for certification.

Latest fully patched Windows 11 where required by the program.

Reliable electricity and internet connection.

Quiet and qualified workspace suitable for customer calls.

Attendance & Work Discipline

Employees must report on time for their scheduled shift.

Regular attendance is mandatory.

Employees must remain available throughout their scheduled working hours.

Planned leave must be requested according to the applicable leave procedure.

Employees are expected to maintain a professional work-from-home environment.

Repeated absenteeism, lateness or failure to follow the assigned schedule may affect employment status.

Training & Certification

Selected candidates must successfully complete the required training.

Candidates may be required to pass assessments and certification before handling live customers.

Attendance during mandatory training is required.





Candidates must successfully complete required system/PC verification.

Failure to meet mandatory certification or technical requirements may result in removal from the assigned process, subject to applicable policies and law.

Performance Expectations

Employees are expected to:

Maintain high customer-service quality.

Meet applicable productivity targets.

Maintain good communication standards.

Follow process guidelines and instructions.

Maintain professional behaviour.

Meet attendance and punctuality requirements.

Participate in coaching and performance-improvement activities when required.

Data Security & Confidentiality

Customer information must be kept confidential.

Company/client information must not be shared with unauthorized persons.

Screenshots, recordings or customer information must not be shared without authorization.

Employees must follow all applicable data-security and privacy procedures.

Work systems must be used only for authorized business purposes.

Employees must not bypass or disable required security controls.

Important Information

No recruitment fee is charged to candidates.

Candidates should beware of fake job offers and unauthorized recruiters.

Final selection is subject to interview performance, eligibility verification, technical verification, training and certification requirements.

Only shortlisted candidates will be contacted for the next stage.

Candidate Profile

We are looking for candidates who are:

Fluent in English Customer-focused Reliable Disciplined Comfortable with Night Shifts Technically Equipped Professional Willing to Learn

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: Remote

📌 Customer Care Executive (India)
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