Job Description – Customer Support Executive

Job Title: Customer Support Executive
Department: Customer Support
Location: Agarwal City Plaza, Near M2K Cinema, Sector-03, Rohini, Delhi – 110085
Employment Type: Full-Time
Experience: 1–3 Years
Qualification: Graduate in any
HR- +91-XXXXXXXXXX

Job Summary

We are looking for a skilled and customer-focused Customer Support Executive to handle customer enquiries, provide product/service information, resolve customer concerns, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills, a positive attitude, and strong problem-solving abilities.

Key Responsibilities

- Handle customer enquiries through phone calls, WhatsApp, email, and other communication channels.
- Respond to customer queries professionally and provide accurate information.
- Understand customer requirements and provide appropriate solutions.
- Handle customer complaints and coordinate with relevant departments for timely resolution.
- Maintain proper records of customer interactions, complaints, enquiries, and resolutions.
- Follow up with customers regarding pending issues, orders, services, and requests.
- Coordinate with Sales, Accounts, Dispatch, Operations, and other departments as required.
- Provide customers with regular updates regarding order/service status.




- Make follow-up calls to existing customers to ensure customer satisfaction.
- Escalate complex or unresolved issues to the concerned manager.
- Maintain customer databases and update information accurately.
- Prepare daily/weekly customer support reports as required.

Required Skills

- Good customer handling and interpersonal skills.
- Strong listening and problem-solving abilities.
- Good follow-up and coordination skills.
- Basic knowledge of MS Excel, MS Word, Email, and WhatsApp Business.
- Ability to handle customer complaints calmly and professionally.
- Good telephone etiquette.
- Ability to multitask and work under pressure.
- Positive attitude and customer-oriented approach.
- Good Hindi and English communication skills.

Experience

- 1–3 years of experience in Customer Support, Customer Service, Telecalling, Sales Support, or a similar role.
- Freshers with good communication skills may also be considered.

Key Performance Indicators (KPIs)

- Customer satisfaction and complaint resolution.
- Response time to customer enquiries.
- Timely closure of customer complaints.
- Quality and accuracy of customer communication.
- Follow-up effectiveness.
- Customer retention and repeat enquiries.
- Proper maintenance of customer records.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Life insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 Vansh Industries
📍 India