Company: Ourika Estates
Position: CRM Executive
Department: Customer Relationship Management
Location: Noida
Experience: 2–5 Years
Employment Type: Full-Time
Reporting To: CRM Manager / CRM Head

Job Summary

Ourika Estates is looking for a proactive and customer-focused CRM Executive to manage customer relationships from booking through possession and post-sales support. The role will be responsible for maintaining accurate customer records, coordinating with customers and internal departments, managing documentation, following up on payments, and ensuring a smooth and professional customer experience throughout the property-buying journey.

Key ResponsibilitiesCustomer Relationship Management

- Act as the primary point of contact for customers after booking.
- Handle customer queries, requests, complaints, and concerns in a timely and professional manner.
- Maintain regular communication with customers regarding project updates, payment schedules, documentation, and other requirements.
- Build strong and long-term relationships with customers.

Booking & Documentation

- Manage customer booking files and ensure all required documents are complete and updated.
- Coordinate for booking forms, allotment letters, agreements, KYC documents, payment receipts, and other relevant documentation.
- Ensure timely issuance and dispatch of customer documents.
- Maintain proper records of customer correspondence and commitments.

Payment & Collection Coordination

- Monitor customer payment schedules and follow up for outstanding payments.




- Coordinate with the Accounts/Finance team regarding receipts, outstanding dues, demand letters, and payment confirmations.
- Maintain accurate records of collections and pending payments.
- Communicate payment-related information to customers professionally.

Internal Coordination

- Coordinate with Sales, Accounts, Legal, Projects, and other departments to resolve customer requirements.
- Follow up internally on pending customer requests and ensure timely closure.
- Coordinate with the project team regarding construction progress, possession schedules, site visits, and handover-related activities.

MIS & Reporting

- Maintain updated CRM/customer databases and records.
- Prepare daily/weekly/monthly MIS reports related to bookings, collections, documentation, complaints, and customer requests.
- Track customer queries and ensure timely closure.
- Maintain proper records of customer interactions and follow-ups.

Possession & Handover

- Coordinate with customers during the possession and handover process.
- Ensure required documentation and formalities are completed before handover.
- Coordinate snagging/defect-related complaints with the concerned project team.




- Assist in maintaining a smooth post-possession customer experience.

Required Qualifications & Experience

- Graduate in any discipline; MBA/PGDM in Marketing, Sales, or Customer Relationship Management will be an added advantage.
- 2–5 years of experience in CRM/customer relationship management, preferably in the real estate industry.
- Experience in residential real estate CRM will be preferred.
- Good understanding of property booking, customer documentation, payment follow-ups, and possession processes.

Required Skills

- Excellent verbal and written communication skills.
- Strong customer-handling and relationship-management skills.
- Good follow-up and coordination abilities.
- Strong attention to detail and documentation skills.
- Good knowledge of MS Excel, MS Word, and email communication.
- Experience with CRM/ERP software will be an advantage.
- Ability to manage multiple customers and tasks simultaneously.
- Robust problem-solving and negotiation skills.
- Professional, patient, and customer-centric approach.

Key Competencies

- Customer Focus
- Communication Skills
- Ownership & Accountability
- Coordination & Follow-up
- Problem Solving
- Attention to Detail
- Time Management
- Team Collaboration

Preferred Candidate: Candidates with prior experience in a real-estate developer/company handling CRM operations from booking to possession will be preferred.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 CRM Executive (India)
🏢 Ourika Estates
📍 India