Company Name: ABC Customer Service

Type of Company: BPO

Vacancies: 1

Designation: Academic Counselor

This position of Academic Counselor is for our client, a major international company in the Architecture - BIM (Building Information Modeling) sphere. This is for their Online Training Academy. Work location will be in our office in Kochi.

· Attend incoming calls from prospective customers.

· Make outgoing calls to those customers who have made enquiries via various digital platforms. Make follow up calls over the next few days.

· Understand their requirements and suggest the apt course for the customers.

· Inform the customers the details of the various courses being provided, such as price, duration, difficulty etc.

· Populate the details of the conversations in the computer software.

· Conduct the first round filtering and pass on the genuine leads to the client who will aim to close the sale and collect the payment.

· Apart from telecalling, candidates have to perform some regular and adhoc back office activities.

Full fledged training on process and products shall be provided before operations begin.

Location: Vennala, Kochi

Industry: Architecture

Client Geography: All India

Work Timing: 9.30am to 5.30pm

Working days: Monday to Saturday





Language fluency written: English

Language fluency spoken: English

Computer Knowledge: MS Excel (Basic), Comfort in using new softwares

Other skills required: Confidence, Flexibility, Willingness to learn, Communication, Positivity, Friendliness, Team Player as well as Individual Contributor

Educational qualification: Graduate

Work Experience: 2+ years of experience as a student counselor or in sales. Telecalling preference is preferred.

Salary: Rs 22,000 to 25,000 per month. Final amount shall be decided based on English fluency, experience and performance in interview.

Job Types: Permanent, Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Perks:

- Health insurance

Application Question(s):

- What is your expected in hand salary per month?
- Are you from Kochi or willing to relocate to Kochi to work in this role?
- Are you interested in a telecalling role?
- What is your level of English fluency? Basic/Intermediate/Expert
- How many years of total work experience do you have?
- What is your highest educational qualification?
- What was the job role that you have worked in before?

Work Location: In person

📌 Student Counselor – English (India)
🏢 ABC Customer Service
📍 India