Job Responsibilities:

- Develop and implement service strategies to enhance customer satisfaction and retention
- Manage end-to-end service operations including installation, maintenance, and after-sales support
- Plan, schedule, and execute preventive and corrective maintenance activities
- Lead, supervise, and support the service team to ensure productivity and quality standards
- Handle customer service requests and resolve escalated complaints in a timely manner
- Coordinate with production, sales, dispatch, and internal teams for smooth service operations
- Monitor service KPIs and prepare daily, weekly, and monthly performance reports
- Execute in office service activities such as installation, troubleshooting, and inspections
- Maintain accurate service records, documentation, and job completion reports




- Ensure availability of spare parts and coordinate service scheduling effectively
- Optimize service processes to improve efficiency and reduce operational costs
- Ensure compliance with company policies, safety standards, and best practices
- Train, guide, and mentor junior team members
- Ensure proper usage and maintenance of tools and equipment
- Build and maintain strong customer relationships through effective communication and support

Pay: ₹8,734.19 - ₹33,622.07 per month

Benefits:

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Services Engineer (Vatva)
🏢 INOVIC CRM INDIA
📍 Vatva