Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Splunk Administration, Splunk Enterprise Observability, ITSI and Event management with AIOPS
Good to have skills : Splunk Security Information and Event Management (SIEM), Splunk Enterprise Architecture and Design
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
A Principal Engineer — Tools & Platforms provides expert technical leadership across the infrastructure tooling ecosystem — spanning observability, automation, infrastructure-as-code, ITSM platforms, internal developer portals, and AI-augmented operations. The role is accountable for building, governing, and continuously improving the engineering platforms that enable Cloud, Network, Security, Database, and Voice towers to operate at scale with reliability. A key differentiator of this role is the ability to embed AI-augmented capabilities — LLM-driven runbook automation, agentic ITSM workflows, and intelligent alert correlation — directly into infrastructure platforms, accelerating toil reduction and operational intelligence across the organization.

Observability
– ELK/Splunk
– OpenTelemetry
– Jaeger/Zipkin
Automation & IaC
– Terraform/Pulumi
– Ansible/Chef
– GitHub Actions/ArgoCD
– HashiCorp Vault
ITSM & DevOps
– ServiceNow
– Jira/Confluence
– Xmaters

AI-Augmented Ops
– LLM runbook automation
– Agentic ITSM workflows
– AI alert correlation
– RAG knowledge bases
– LLMOps pipelines

Roles & Responsibilities:
– Design, build, and operate enterprise observability platforms — Splunk — providing unified metrics, logging, and tracing across all infrastructure tiers with OpenTelemetry instrumentation standards
– Engineer and govern the IaC platform — Terraform or Pulumi — including module libraries, state management, policy-as-code (Sentinel/OPA), drift detection, and multi-cloud coverage across AWS and GCP
– Build and maintain CI/CD and GitOps pipeline infrastructure — GitHub Actions, ArgoCD — for infrastructure and application platform delivery operate the Internal Developer Portal (Backstage) for self-service provisioning




– Own ITSM platform engineering — ServiceNow workflow automation, CMDB reconciliation, PagerDuty/OpsGenie integrations, and automated incident creation pipelines across all infrastructure towers
– Engineer LLM-powered runbook automation — integrating OpenAI, Anthropic Claude, or Google Gemini with infrastructure tooling to automate incident triage, resolution workflows, and knowledge base queries
– Build agentic ITSM workflows — multi-agent orchestration (LangChain, LlamaIndex, CrewAI) that autonomously handle incident classification, runbook execution, and stakeholder communication with human-in-the-loop controls
– Implement AI-powered alert correlation and noise reduction — LLM-based reasoning to group related alerts, suppress false positives, and surface actionable incident context to on-call engineers
– Design RAG architectures for infrastructure knowledge bases — enabling engineers to query runbooks, operational docs, and incident history through natural language interfaces backed by vector databases
– Engineer secret management infrastructure — HashiCorp Vault — dynamic secrets, PKI automation, and Kubernetes auth across multi-cloud and on-premises environments
– Mentor engineers across all towers set platform engineering standards, drive tooling roadmaps, and act as the highest technical escalation point for platform and AI tooling issues

Professional & Technical Skills:
Mandatory Certifications
-Terraform Associate or Professional- Splunk Professional -AWS DevOps Engineer Pro or GCP DevOps Engineer
-Certified Kubernetes Administrator (CKA)- HashiCorp Vault Associate

- Observability: Splunk — SLO engineering, OpenTelemetry, ELK/Splunk log pipelines, distributed tracing
- IaC & Automation: Terraform (advanced) — modular design, policy-as-code, drift detection Ansible/Chef for configuration management
- CI/CD & GitOps: GitHub Actions, ArgoCD — pipeline engineering, GitOps workflows, policy enforcement, infrastructure deployment automation
- ITSM Engineering:



ServiceNow — workflow automation, CMDB integration, incident/problem/change API integration, PagerDuty/OpsGenie connectivity
- Internal Dev Portal: service catalogue, golden path templates, self-service provisioning, and plugin development
- Secret Management: HashiCorp Vault — agile secrets, PKI automation, Kubernetes auth, multi-cloud secrets lifecycle
- LLM & AI Tooling: OpenAI, Anthropic Claude, Google Gemini — prompt engineering, RAG architecture, vector databases (Pinecone, Weaviate, ChromaDB), LLMOps
- AI Orchestration: LangChain, LlamaIndex, CrewAI — agentic workflow design, multi-agent orchestration, tool calling, human-in-the-loop workflows
- Scripting & Dev: Python (advanced) — platform tooling development, LLM SDK integration, infrastructure automation, API development
- FSI Compliance: PCI DSS, SOX, DORA — platform access controls, audit logging, policy-as-code enforcement, and regulatory evidence production

Preferred / Advantageous
– Crossplane for Kubernetes-native cloud resource provisioning
– eBPF-based observability — Cilium, Pixie, or Hubble — for deep infrastructure telemetry
– AI/ML infrastructure — GPU node management, model serving platforms (Triton, vLLM), or MLflow
– Platform engineering or SRE consulting background within financial services

Additional Information:
Infrastructure Platform Engineering & Tooling
– Observability, IaC, CI/CD, ITSM, and IDP platforms are reliable, well-governed, and actively adopted across all infrastructure towers — with measurable reductions in operational toil
– AI-augmented operations are deployed in production — runbook automation, agentic ITSM workflows, and LLM-powered alert correlation reduce MTTR and free engineers from repetitive work – IaC coverage is comprehensive and drift-free — environments reproducible, policy-compliant, and pipeline-deployable without manual intervention
– Engineering teams across all towers regard the Principal Engineer as the authoritative platform expert who removes blockers, sets the standard, and makes hard problems tractable

- 12–15+ years in platform, tools, or infrastructure engineering
- The candidate should have minimum 7.5 years of experience in Agentic Orchestration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

📌 Operations Engineer (India)
🏢 Accenture
📍 India