Additional Information
Job Number26103637
Job CategoryFood and Beverage & Culinary
LocationPlot No. CBD/2, Kolkata, West Bengal, India, 700156
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

CANDIDATE PROFILE

Education and Experience

- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

- Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.

- Maintains a positive cost management index for kitchen and restaurant operations.

- Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

- Manages the Food and Beverage departments (not catering sales).

- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

- Oversees all culinary, restaurant, beverage and room service operations.

- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

- Provides excellent customer service to all employees.

- Responds quickly and proactively to employee's concerns.

- Provides a learning atmosphere with a focus on continuous improvement.





- Provides proactive coaching and counseling to team members.

- Encourages and builds mutual trust, respect, and cooperation among team members.

- Monitors and maintains the productivity level of employees.

- Develops specific goals and plans to prioritize, organize, and accomplish work.

- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

- Sets transparent expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

- Provides excellent customer service.

- Responds quickly and proactively to guest's concerns.

- Understands the brand's service culture.

- Drives alignment of all employees, team leaders and managers to the brand's service culture.

- Sets service expectations for all guests internally and externally.

- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

- Verifies all banquet functions are up to standard and exceed guest's expectations.

- Provides services that are above and beyond for customer satisfaction and retention.

- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

- Serves as a role model to demonstrate appropriate behaviors.

- Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

- Conducts performance reviews in a timely manner.

- Promotes both Guarantee of Fair Treatment and Open Door policies.





- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

- Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

- Complies with all corporate accounting procedures.

- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

- Analyzes information and evaluates results to choose the best solution and solve problems.

- Drives effective departmental communication and information systems through logs, department meetings and property meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

웨스틴은 고객이 여행 중 가장 필요할 때 자기 관리를 회복하고 웰빙을 향상시켜 최고의 상태를 유지할 수 있도록 최선을 다하고 있습니다. 웨스틴이 호스피탈리티 분야에서 탁월한 웰니스 브랜드가 되겠다는 사명을 달성하기 위해서는 브랜드만의 고유한 프로그램에 활기를 불어넣을 수 있는 열정적이고 적극적인 인재가 필요합니다. 웨스틴은 직원들이 호텔 안팎에서 자신의 웰빙을 소중히 여기기를 하기를 바랍니다. 만약 여러분이 열정적이고 활동적이며 웰빙을 유지하는 줄 아는 자부심과 낙관적인 마인드 그리고 모험심을 갖췄다면 웨스틴의 이상적인 후보자입니다. 최선을 다해 일하고, 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 웨스틴의 문을 두드리세요.

📌 Mgr-Food & Beverage II-C (India)
🏢 Marriott International
📍 India