Job Profile:

With Acsys International, the Support Engineer will be expected to perform all the below mentioned support activities which falls under our scope, to the Customers located globally. Customer Relationship Management, Pre-Sales Support, Customer Training & Implementations, Incident Management, Hardware RMA.

Roles and Responsibilities:

- Incident Management Ticketing Process – Taking Ownership of issues end to end and maintaining the confidentiality of the Customer Information and recording every bit of information on the CRM
- Resolve customers issues with respect to Product, Software, Hardware, Replacement or Enquiry
- Drill down and identify the root cause of the issue and accurate reporting of the same to other departments
- Provide best possible solution to the customers and expediting speedy resolution to the customers
- Prepare product or service reports by collecting and analysing customer provided information and passing it on the relevant teams internally
- Go the extra mile to engage customers
- Weekly, Monthly submission or reports / timesheets submission on time
- Ownership of Cases lying in your bin, regular follow ups and feedbacks to the internal teams.

*

- Essential skills:
- Minimum of bachelor’s degree or Diploma or Equivalent Technical Qualification or Certification
- Customer Handling Skills (Exposure in handling International Customers)
- Excellent Communication Skills (Oral & Written)




- Intermediate Hardware, Software & Networking knowledge
- Strong Interpersonal Skills & Exposure to working across multi-cultural workforce
- Adaptable to work in shifts (24/7) environment, Quick Learner
- Quality Focus, Problem Solving Skills, Market Knowledge
- Documentation Skills, Listening Skills, Email / Chat etiquettes
- Analyzing Information, Go in to the details, Logical Troubleshooting Skills, Multi-tasking
- Desired Skills:
- Excellent interpersonal and communication skills
- Self-motivated, quick learner for working under minimal supervision
- Ability to operate in a changing and ambiguous environment
- Good time management skills, ability to priorities tasks effectively
- Experienced in working with multi-time zone & multi-cultural teams

Job Types: Full-time, Permanent

Pay: ₹250,000.00 - ₹500,000.00 per year

Benefits:

- Food provided
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Chennai, Tamil Nadu (Chennai): Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Good command of English communication, both verbal and written, with particular emphasis on documentation.

Education:

- Bachelor's (Required)

Experience:

- Customer support: 2 years (Required)

Work Location: In person

📌 Technical Support Engineer (India)
🏢 Acsys International
📍 India