- Welcome guests and build positive relationships during their stay
- Assist guests with inquiries, special requests, and local information
- Handle guest feedback, complaints, and service recovery professionally
- Coordinate with front office, housekeeping, F&B;, and maintenance teams
- Conduct courtesy calls and follow up on guest satisfaction
- Manage VIP and repeat guest handling
- Collect guest feedback and encourage reviews
- Ensure hotel service standards and SOPs are followed

Requirements

- Experience in hospitality, guest relations, or customer service preferred
- Excellent communication skills in English (Hindi/Malayalam is an advantage)
- Pleasant personality with a service-oriented mindset
- Solid problem-solving and interpersonal skills
- Ability to handle guests calmly and professionally
- Willingness to work shifts

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits:

- Food provided
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Guest Relations Officer (India)
🏢 Hotel Hanata Kochi
📍 India