Job Profile – Customer Support, MumbaiJob description

· Customer Onboarding

· Customer Training

· Customer 1st level support

· Logging of all Customer activities / communication in internal Jira system

· Engage with customers to capture precise issues, undertake first level diagnosis and attempts to fix issues

· Prioritize bugs with developers, to resolve for customer

· Documentation of all features

Required Candidate profile

· Should be organized, details oriented and well structured

· Fluent in English communication - both oral and written
· High Aptitude to learning new systems
· Commitment to delivering value in every customer engagement
· During product release periods, long hours for testing systems in pre-production and sanity in production

Pay: ₹10,000.00 - ₹20,000.00 per month

Perks:

- Internet reimbursement
- Work from home

Application Question(s):

- Commitment to long hours during product release cycles
- Six day week

Language:

- English (Required)

Work Location: Remote

📌 Customer Care Executive (India)
🏢 Mehery Soccom
📍 India