B.E./B.Tech or Diploma in Mechanical / Electrical / Electronics / Instrumentation / Mechatronics / equivalent technical discipline.

Industries: Industrial equipment / engineered products / capital equipment / industrial automation / process equipment / machinery OEM or similar B2B field-service environment.

Field service operationsInstallation & CommissioningWarranty managementCustomer breakdown/service callsAMC managementPreventive MaintenanceField-engineer planning and deploymentCustomer escalation handlingService documentation and MISTechnical troubleshooting coordinationRepeat-failure/root-cause managementCross-functional coordinationService KPI monitoring

People Management

Team leadershipEngineer performance managementConflict resolutionCoaching and developmentWork allocationEmployee motivation and retentionProfessional internal

Customer Management





Direct interaction with industrial customersHandling difficult customer situationsManaging escalationsCommunicating service recovery plansManaging commitments and expectationsMaintaining customer relationships during technical/service problems

Key Competencies

Managing field/service engineersI&C;, Warranty and Breakdown managementAMC / PM / Warranty-PM / Calibration activitiesCustomer escalation and complaint handlingField manpower planning and schedulingService documentation, MIS and KPI monitoringStrong team leadership, communication and conflict-management skillsCross-functional coordination with Engineering/Design/Projects/Sales

Pay: ₹14,305.72 - ₹47,762.38 per month

Perks:

- Provident Fund

Work Location: In person

📌 Service Manager (Chennai)
🏢 Sarvajith Infotech
📍 Chennai