About Chennai Nest

Chennai Nest is a growing Chennai-based rental property sourcing and coordination service. We help tenants discover suitable rental homes and coordinate enquiries, property information, site visits and bookings with property owners and agents.

We are looking for a responsible and organised Customer Relationship Executive to help us manage our growing number of customer enquiries and property site visits.

Role Overview

This is a full-time remote role based in Chennai.

You will be the first point of contact for many Chennai Nest customers and will be responsible for managing enquiries, qualifying leads, coordinating site visits, maintaining lead records and following up with potential customers.

This is primarily a customer coordination and operations role, not a traditional field-sales/broker role.

Key Responsibilities

- Respond to customer enquiries through WhatsApp, Instagram and other channels.
- Understand customer requirements such as location, budget, BHK, family/bachelor preference, number of people and move-in date.
- Share suitable property details with customers.
- Coordinate and schedule property site visits.
- Maintain the Chennai Nest lead and site-visit database.
- Use Google Sheets, Google Forms and Google Calendar to manage leads and appointments.
- Send site-visit confirmations, reminders and location details.
- Follow up with customers after site visits.
- Identify reliable/high-intent customers and escalate them to the founder for negotiation or booking.
- Coordinate with property owners and other agents when required.
- Keep track of available,



booked and unavailable properties.
- Follow up with older leads when suitable new properties become available.
- Maintain accurate notes for every customer and site visit.
- Provide a daily update on enquiries, site visits, hot leads, follow-ups and bookings.

Ideal Candidate

We are looking for someone who is:

- Good at speaking with customers over the phone.
- Comfortable communicating in Tamil and English.
- Patient, polite and professional.
- Highly organised and good at follow-ups.
- Comfortable using WhatsApp and WhatsApp Web.
- Comfortable using Google Sheets, Google Forms and Google Calendar.
- Able to manage multiple site visits and enquiries at the same time.
- Good at understanding customer requirements.
- Able to identify serious customers from casual enquiries.
- Responsible with customer information.
- Comfortable working independently from home.
- Willing to learn Chennai's residential areas and rental market.
- Able to follow processes and maintain accurate records.

Experience

1–3 years of experience preferred, especially in:

- Customer support
- Telecalling
- Inside sales
- Real estate coordination
- Sales coordination
- Front office/customer service
- Operations/admin coordination





Real estate experience is an advantage but not mandatory.

Freshers with excellent communication, organisation and customer-handling skills may also be considered.

Working Schedule

Tuesday to Sunday
11:00 AM to 8:00 PM

Monday – Weekly Off

Sunday availability is important because Chennai Nest receives a high number of rental enquiries and site visits on weekends.

Work Arrangement

Remote / Work From Home

A dedicated Chennai Nest phone/number and the required digital tools will be provided as needed for the role.

The employee must have a reliable internet connection and a suitable environment for customer calls.

Salary will depend on experience, communication skills, organisational ability and performance.

What We Value

We value:

- Honesty
- Reliability
- Fast response
- Good communication
- Customer empathy
- Follow-up discipline
- Attention to detail
- Ownership of responsibilities
- Willingness to learn

The right person will have the opportunity to take significant ownership of Chennai Nest's customer coordination and site-visit operations as the business grows.

Important

This role involves handling customer enquiries and coordinating property visits. It requires regular phone communication and consistent follow-up during working hours.

If you enjoy speaking with people, organising information and helping customers find suitable homes, we'd love to hear from you.

Pay: ₹15,000.00 - ₹18,000.00 per month

Experience:

- Customer relationship management: 1 year (Required)

Work Location: Remote

📌 Customer Relationship Executive (India)
🏢 Chennai Nest
📍 India