We are looking for a Customer Care Executive to join our Chennai office. The ideal candidate will be responsible for handling customer queries, providing accurate product and service information, resolving customer issues, and delivering an excellent customer experience through phone, email, and chat support.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Respond to customer queries through phone, email, and chat.
- Provide accurate information about products, services, and processes.
- Resolve customer complaints and technical/service-related issues.
- Maintain and update customer information in the CRM system.
- Follow up with customers to ensure complete issue resolution.
- Escalate complex issues to the appropriate internal teams.
- Maintain skilled communication and a customer-focused approach.
- Meet daily, weekly, and monthly performance targets.
- Contribute to improved customer satisfaction, retention, and overall customer experience.

Pay: ₹14,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Care Executive (CCE) (India)
🏢 DevRev
📍 India