Job Responsibilities:

* Handle inbound and outbound customer calls professionally and effectively.

* Understand customer requirements and provide accurate information about the company’s products and services.

* Guide customers based on their requirements and provide suitable solutions.

* Address customer queries, concerns, complaints, and feedback promptly.

* Build and maintain strong relationships with customers through regular communication and follow-ups.

* Follow up with customers to ensure satisfaction, continued engagement, and repeat business.

* Identify opportunities for customer retention, upselling, and cross-selling.

* Maintain accurate records of customer interactions, follow-ups, and customer details in the CRM.

* Coordinate with internal teams to ensure timely resolution of customer concerns.

* Follow up with leads and customers and support the conversion process.

* Maintain a high level of professionalism and ensure a positive customer experience at every interaction.

Job Type: Full time

Pay: ₹18,000.00 - ₹22,000.00 per month

Education:

- Bachelor's (Preferred)

Work Location: In person

📌 Customer Relations Specialist (India)
🏢 Storysphere
📍 India