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Department: Front Office / Reception
Designation: Hospital Receptionist
Reports To: Reception Incharge / Front Office Manager / HR

Job Purpose

To provide professional front-desk services to patients and visitors, manage registration and enquiries, coordinate with hospital departments, and ensure smooth reception operations.

Key Responsibilities

- Welcome and assist patients, relatives, and visitors professionally.
- Register new and existing patients accurately in the hospital system.
- Handle OPD appointments, enquiries, and patient information.
- Guide patients to the appropriate doctor, department, laboratory, radiology, billing, and other services.
- Manage incoming and outgoing telephone calls and messages.
- Coordinate with doctors, nursing staff, billing, insurance, and other departments.
- Maintain patient registration and reception-related records.
- Provide correct information regarding hospital services, timings, and procedures.
- Assist patients with appointment scheduling, rescheduling, and cancellation.
- Maintain confidentiality of patient information and hospital records.
- Handle patient complaints and escalate issues to the concerned Incharge when required.




- Support billing and cashless/TPA coordination as assigned.
- Ensure proper handover of pending reception work between shifts.
- Maintain cleanliness, discipline, and qualified appearance at the reception desk.
- Follow hospital policies, infection control practices, patient safety requirements, and NABH standards.
- Perform other duties assigned by the Reception Incharge / Management.

Required Qualifications & Skills

- Minimum 12th Pass; Graduate preferred.
- 1–2 years of experience in hospital reception/front office preferred.
- Basic computer knowledge and hospital software experience.
- Good communication skills in Gujarati, Hindi, and English.
- Pleasant personality and patient-friendly attitude.
- Good coordination, time management, and interpersonal skills.
- Ability to work in rotational shifts.

Key Competencies

Patient Handling | Communication | Front Office Management | Computer Skills | Coordination | Customer Service | Documentation | Problem Solving | Professional Behaviour

Pay: ₹8,889.42 - ₹20,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

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