Undergraduate/Graduate Require for Customer Care Job Role.

Job Role & Responsiblities -

- Handle customer queries and complaints through calls, email, chat, or other support channels.
- Understand customer concerns and provide accurate and timely resolutions.
- Maintain a polite, professional, and empathetic approach while interacting with customers.
- Provide clear information about products, services, orders, policies, payments, and processes.
- Follow up on unresolved customer issues until successful closure.
- Escalate complex or critical issues to the appropriate internal team.
- Maintain accurate records of customer interactions, complaints, and resolutions in the CRM/support system.
- Collect and share customer feedback to help improve products and services.
- Meet defined customer support KPIs such as response time, resolution time, customer satisfaction, and ticket closure.
- Handle multiple customer queries while maintaining service quality.

Fresher's/Experience both can apply for this Job.

Pay: ₹15,000.00 - ₹35,000.00 per month

Advantages:

- Health insurance
- Provident Fund

Work Location: In person

📌 Undergraduate/Graduate Require|| Noida (India)
🏢 Atain
📍 India