Key Responsibilities

- Connect with teachers and validate their details for the Specimen Programme.
- Understand teachers’ book requirements and ensure accurate dispatch of specimen books.
- Follow up with teachers to confirm delivery and collect feedback regarding the books.
- Maintain and update records of teacher interactions and feedback.
- Provide accurate and complete information using the appropriate tools and methods.
- Handle teacher queries and complaints professionally and ensure timely resolution.
- Build and maintain positive relationships with teachers for long-term engagement.
- Coordinate with internal teams for the smooth execution of customer support activities.

Job Specifications

- Minimum 1+ years of experience in telecalling, customer support, or customer relationship management.




- Excellent English communication and speaking skills.
- Positive attitude with solid follow-up and convincing abilities.
- Basic technical knowledge, including MS Excel and CRM tools.
- Good interpersonal and problem-solving skills.
- Ability to manage multiple tasks and maintain records efficiently.

Preferred Skills

- Experience in the education or publishing industry will be an added advantage.
- Strong customer-handling and relationship-building skills.
- Ability to work in a target-driven and fast-paced environment.

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (India)
🏢 Educart(Agrawal Group of Publications)
📍 India