About Us We are a pioneering, family-based healthcare business located in Thane, Maharashtra, with over 15 years of experience specializing in the management of Chronic Venous Insufficiency (CVI), Deep Vein Thrombosis (DVT), and Varicose Veins. We provide top-tier international brands in compression therapy and advanced medical devices to a customer profile that includes leading Interventional Radiologists, Vascular Surgeons, Plastic Surgeons, and prestigious institutions.

Position Overview We are seeking a highly motivated Customer Care Executive to serve as the primary liaison between our firm, healthcare providers, and patients. You will be responsible for guiding patients through their compression therapy journey, managing product inquiries, handling authorizations, and ensuring optimal clinical outcomes by recommending the right medical devices.

Key Responsibilities

- Patient & Provider Support: Act as the first point of contact for patients and specialists, assisting with intake, answering queries, and providing product education.
- Order & Authorizations Management: Guide patients through the approval process for selecting from various options, pricing, fixing appointment which is convenient for giving proper fitment of the garment, or dressing etc.
- Measurement & Fitting Guidance: Assist therapists and patients in selecting the appropriate garment sizes and styles, ensuring strict adherence to specific brand measurement protocols to prevent misfits and measurement inaccuracies.
- Sales & Network Building:



Promote products and services for follow up customers for repeat order, follow up after sales to achieve target growth.
- Record Maintenance: Maintain records of the inventory, healing progression etc.
- candidate Profile & Qualifications
- Education & Experience: Basic graduate degree with 1-2 years of experience in office administration/ customer service. Working in customer acquisition for healthcare entities in BPO or in call centers would be a definite clincher

What We Offer

- Competitive Salary: ₹18000 to ₹25,000 per month (exceeding market standards), plus travel reimbursements at actuals.
- Paid Time Off: 1 month of paid leave (after probation) and 12 paid public holidays.
- Bonus: 1-month annual bonus (after probation).
- Growth Workplace: A conducive, learning-filled atmosphere where you will work alongside a committed team passionate about healthcare.

How to Apply If you are passionate about healthcare and possess the skills to thrive in this role, please email your CV/resume to [email protected] or WhatsApp us at +91-XXXXXXXXXX/(phone hidden).

Work Location: In person

- Industry Knowledge: Experience selling directly to doctors, hospitals, or dealing with authorizations and medical billing.
- Skills: Highly motivated, detail-oriented, independent problem-solver with excellent communication skills. Knowledge of Computers is a must apart from fluency in Marathi, Hindi and working Knowledge of English.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Paid sick time
- Paid time off

Work Location: In person

📌 Office Administrator/Customer Service (India)
🏢 VEINUS
📍 India