JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Workplace Experience Enabler —
Role Summary
Proactive, detail-driven role focused on delivering consistent, high-quality workplace services that enhance Occupant and Guest Experience (“works every time”), while maintaining safe working practices. Owns day-to-day service delivery with the workplace team and vendor partners, ensuring compliance with SOPs, SLAs, KPIs, and alignment with the Workplace Experience team to drive customer delight.

Key Responsibilities
Service Delivery & Standards: Ensure workplace services are delivered consistently to agreed standards; complete resets to the approved format.
Policy Ownership: Own and manage Clean/Clear Desk and Lost Property processes, including reporting for onward sharing with business stakeholders.
Proactive Site Checks: Conduct scheduled inspections and spot checks (including some after-hours) using reports (e.g., ping/occupancy) to ensure a refreshed workplace experience.
Vendor & Contract Management: Coordinate and oversee vendors; monitor performance against contractual obligations, SLAs, and KPIs; ensure required supplies/services are maintained.




Operations Management: Implement service tasks, procedures, and policies; measure performance; identify and drive continuous improvement and cost-saving opportunities.
Issue Resolution & Escalation: Resolve user complaints and operational issues with follow-up; raise risks to the Workplace Experience Site Lead when needed.
Safety & Risk: Prepare risk assessments for self-delivered tasks; report incidents via defined escalation channels and support emergency response and critical out-of-hours issues.
Information Management: Maintain up-to-date site/service information on the client Property Services SharePoint.
People Performance: Monitor and manage staff performance aligned to Individual Performance Management criteria.
Reporting & Analysis: Produce operational/data analysis reports when required.

Experience & Skills
Strong verbal and written communication skills.
Minimum 2 years’ experience in facilities management and/or hospitality.
Bachelor’s degree in facilities management/building/business (or related) is an advantage, not required.

Personal Attributes
Detail-focused, proactive, self-motivated, trustworthy, open to current ideas, and willing to challenge the status quo.

What JLL Offers
An inclusive workplace with development support, Total Rewards Program, and competitive pay and benefits.





If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Workplace Experience Enabler (India)
🏢 JLL
📍 India